Policies & Considerations

Cancellation Policy
At Eden Day Spa, Boca Raton we reserve our time exclusively for you.  Therefore we require a credit card, gift card or gift certificate number to reserve your appointment time.  A 24-hour notice of cancellation is required to avoid a 50% charge of services reserved. A 48-hour notice of cancellation is required for an individual or group with scheduled services which total 3 or more hours.  For groups or packages with 6 or more hours of services, a 50% deposit and a minimum of a 72-hour notice will be required. No-shows and cancellations made within 3 hours of the appointment time will result in 100% billing equal to the total amount of services reserved. If we are able to fill the vacated time, you will not be charged at all. We will provide a reminder call 48 hours in advance. This is a courtesy call only and should not be relied upon. Clients are responsible for their appointments.

Arrival Time
Treatments are carefully planned to accommodate each and every client. In a spirit of mutual respect, we kindly request that you arrive on time. We encourage you to arrive at least 15 minutes prior to your appointment to fill out any necessary paperwork, relax and unwind. Late arrivals will be finished within the scheduled time while the fee will remain unchanged.

Return Policy
No refunds on product purchases. Exchange or store credit only within 30 days. No returns on gift cards, spa packages or treatment series. Sorry, no exceptions.  

Cellular Phones
For consideration of all spa guests, please mute all cellular phones before entering the spa. Thank you for your consideration.

Children
To ensure the relaxation and quiet enjoyment of all spa guests, children under the age of 12 are not permitted in the spa. Thank you for your understanding.

Valuables
We regret that we cannot be held responsible for any loss or damage to personal items such as clothes, accessories and jewelry. On Spa days, please consider leaving your jewelry at home.... one less thing to worry about.

Gratuities
Gratuities are both appropriate and appreciated, and may be left in the form of cash or personal check. We apologize for any inconvenience, however we are unable to process gratuities on credit cards or take them from gift cards.

Your Satisfaction is Our Pleasure
If you feel you would be more comfortable or better served by another staff member, or if you would just like a fresh point of view, please let us know. We are a team of professionals and are pleased to have our clients work with all members of our staff. We are always open to your suggestions. Please let us know how we can better serve you.

Still Have Questions or Are Unsure What to Expect?
Going to the spa should be a relaxing and stress-free experience! We are always here for you and are happy to answer any questions you might have. Feel free to call or email with any questions or concerns. Watching this quick and informative video from the experts at Spa Week may also help to set your mind at ease. Enjoy!